Privacy Policy

Effective Date: 1st November 2024

East Coast Truckers Charity is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website Home | East Coast Truckers or engage with us in other ways.

1. Information We Collect

We may collect and process the following data about you:

Personal Information: Name, email address, postal address, phone number, and any other information you provide when you contact us or sign up for our newsletter.
Financial Information: Payment details when you make a donation (processed securely by our payment processor).
Technical Data: IP address, browser type, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use your information for the following purposes:

To process donations and provide receipts.
To communicate with you about your donations or inquiries.
To send you newsletters and updates about our work (you can opt-out at any time).
To improve our website and services based on user feedback.
To comply with legal obligations.

3. Legal Basis for Processing Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where you have given us consent to do so.
Where we need to perform the contract we are about to enter into or have entered into with you.
Where we need to comply with a legal obligation.

4. Sharing Your Information

We may share your personal information with:

Third-party service providers who help us run our charity, such as payment processors and IT support.
Regulatory bodies, law enforcement, or other government agencies, as required by law.
Other charities or organisations if we believe it is necessary for the purpose of our charitable activities.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorized access, use, or disclosure.

6. Your Rights

You have the right to:

Request access to your personal information.
Request correction of your personal information if it is inaccurate or incomplete.
Request deletion of your personal information.
Object to the processing of your personal information.
Request the transfer of your personal information to another party.

To exercise these rights, please contact us at [contact email].

7. Cookies

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: ianmackie@eastcoasttruckers.co.uk
Phone: 07803166387
Address: 11 Oxcroft, Acle, Norwich, NR13 3JP.